After sales service
Continuously satisfying customer needs is our unremitting pursuit; first of all, uphold goodwill, and secondly, sell quality products to reduce customer troubles to zero.
Focus on customers, market as the center, technology as the core; respect customers, understand customers, care about customers; errors are due to us,
Serving you is our urgent obligation; our goal of after-sales service: to go to zero service.
1. Provide technical support for the company's product applications. (1. Product technical questions and answers 2. Construction and installation guidance, material budget)
2. Responsible for customer information processing. (1. Customer consultation information processing 2. Customer satisfaction survey)
3. Carry out the company engineering quality follow-up survey and information feedback.
4. Establish customer files, and enter the customer files into the company database.
Fifth, provide technical training for customers' operation and maintenance management personnel, so that they understand the basic knowledge of company equipment maintenance, master operation skills, and ensure the normal operation of the system.
6. Free maintenance for customers during the warranty period.
7. After the free warranty period expires, sign the relevant maintenance contract with the user.
8. Regular return visits. From the day when the system is opened, understand and record the equipment operation status, and fill in the user return visit card archives.